Visiting conditions (Article 9 of the General Terms and Conditions)
Article 9.1. – General visiting conditions
The vzw Fort Eben-Emael is only liable for any errors on its own website, but cannot be held liable for incorrect information provided by third parties or on third-party websites, nor can it be held liable for complying with conditions for the visit that were incorrectly communicated by a third party and that do not correspond to the general terms and conditions of vzw Fort Eben-Emael.
In the event of Force Majeure, vzw Fort Eben-Emael will not be obliged to carry out the tour or to grant access to Visitors who have purchased an entrance ticket in advance. Vzw Fort Eben-Emael will in no way be liable for any damage resulting from the Force Majeure situation.
“Force Majeure” means any unforeseeable, unavoidable situation beyond the control of vzw Fort Eben-Emael that makes the performance of the services impossible, including, but not limited to: fire, flooding, natural disasters, strikes, government measures, pandemics, epidemics, technical failures, staff shortages, etc. In that case, the entrance ticket remains valid for the same type of visit until 31 December of the following year. A refund of the entrance ticket is not possible in the event of Force Majeure.
If the visit is cancelled by vzw Fort Eben-Emael for a reason other than Force Majeure, the Visitor has the choice between the right to use the entrance ticket at another time within the year or to have the price refunded. If the holder of the entrance ticket chooses to use the entrance ticket at another time, he must make a new reservation by sending an e-mail to contact@fort-eben-emael.be . The new entrance ticket must be used within the year after the originally planned Visit. The refund of the entrance ticket must be requested in writing within thirty days after the original visit.
Article 9.2. - Individual visit
The individual Visitor must be in possession of a valid entrance ticket. An entrance ticket can be purchased online or at the reception desk. The valid rates for an individual visit, as well as the opening days and times are stated on our website www.fort-eben-emael.be. The price is a total price stated in euros.
Individual visitors who wish to take a guided tour in a group are advised to book a time slot. Without pre-registration in a time slot, participation in the tour is not guaranteed.
Tickets purchased in advance via the Fort website or via a third-party website will not be taken back or refunded. The ticket is only valid on the date chosen by the Visitor at the time of purchase.
Tickets purchased at a reduced price, by means of a voucher, a discount card, a membership card of a partner association or via a promotion of a third party provider must be handed in or shown on an information carrier at the reception desk at the start of the visit, otherwise the normal rate will apply. Members of partner associations must show a valid membership card.
Article 9.3.- Visits by reservation and/or group visits
The possibilities, the terms within which the reservation must be made, as well as the rates are listed on our website www.fort-eben-emael.be. The reservation request is made via our website and is confirmed as soon as possible by the secretariat of the Fort.
The person making the reservation is considered the contact person and is responsible for the reservation, payment and the behavior of the group of Visitors.
A minimum price applies for a visit by reservation or a group visit.
The minimum prices are listed on our website www.fort-eben-emael.be . The price is a total price listed in euros.
Payment for the reserved visit is made electronically or in cash at the start of the visit, unless payment by invoice has been agreed in advance with the secretariat. Payments by invoice must be made within 30 days of the invoice date.
A deposit may be requested upon reservation. The amount of the deposit depends on the type of visit and the number of participants.
In case of non-appearance on the date of the visit (no show) without prior notice (see further), the deposit will be acquired for the vzw Fort Eben-Emael.
There is a maximum number of Visitors per type of visit on reservation/group visit and per guide. The maximum number of Visitors is stated per type of visit on our website www.fort-eben-emael.be
The number of participants in a visit by reservation/group visit can be changed up to two working days before the visit date by sending an obligatory email to contact@fort-eben-emael.be. Without prior change by email, if the number of effective Visitors is lower, the number of Visitors initially stated at the time of reservation will be charged, always taking into account the minimum price for the type of visit reserved.
If the number of participants exceeds the previously announced number, an additional guide can be appointed. The costs of this additional guide depend on the requested type of visit and are listed on our website. If no additional guide is available, the visit can be denied to the number of participants who exceed the previously announced number.
A cancellation of a reserved visit must be reported by email to contact@fort-eben-emael.be at least two working days before the visit date. In case of non-cancellation and failure to appear (no show) on the scheduled day and time, if a deposit has been paid, that deposit will be acquired by the vzw Fort Eben-Emael. If no deposit has been requested, a fixed compensation per provided guide is due. This fixed compensation amounts to a minimum of €50 per provided guide, depending on the type of visit.
In case of a delay of more than 15 minutes, the secretariat of the Fort must be contacted on the number +32 (0)4 286 2861. If you do not appear within 45 minutes after the scheduled time, and without telephone notification, the visit will be cancelled (no show) and, if a deposit has been paid, the deposit will be acquired by the vzw Fort Eben-Emael. If no deposit has been requested, a fixed compensation per provided guide is due. This fixed compensation amounts to a minimum of €50 per provided guide, depending on the type of visit.
vzw Fort Eben-Emael
Update: September 27, 2024
General privacy policy applicable to the non-profit organisation Fort Eben-Emael
This privacy statement applies to visitors of the fort of Eben-Emael, a non-profit association with registered office at Rue du Fort 40, 4690 Bassenge, and with company number 0433.501.512. (hereinafter: “ we ” or “ Fort Eben-Emael ”)
The vzw Fort Eben-Emael attaches importance to protecting the privacy of the website visitor. This policy is part of the obligations arising from Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “ GDPR ”).
The non-profit organisation Fort Eben-Emael reserves the right to change its privacy policy at any time and will ensure that the most current version is available on the website and that visitors are informed of this.
1. Which personal data do we process, on what grounds and why?
By processing we mean the collection, storage, maintenance, modification and consultation of personal data.
In the overview below you can see which personal data we process, what the purpose of these processing activities is, which legal basis of the relevant legislation applies and how long this personal data is stored by us.
| Categories of personal data | Purpose | Legal basis | Retention period |
Processing when you visit the website | |||
| Identification data, language selection, IP address and IMEI code, session data, location data | To provide you with access to our website | Permission | Until the end of your visit to our website |
| Identification data, contact details and data about your organisation | To be able to answer your question that you asked via the contact form on our website | Permission | For as long as necessary to process your question |
| Identification data, contact details and data about your organisation, financial data | To make your reservation in our system | Agreement | Until after the end of your visit unless this personal data would be used as evidence in legal proceedings |
| Identification data, contact details, gender, place of residence | To organize your visit | Agreement | Until after the end of your visit |
| Identification and contact details, data about your organisation | To defend our rights | Legitimate interest | Applicable limitation period or as long as necessary in the context of legal proceedings |
| Identification and contact details, gender, place of residence | To be able to process your request for access or exercise of your rights | Legitimate interest | As long as necessary to process this request or as long as necessary in the context of legal proceedings |
Additional processing when you act as a guide or are a member | |||
| Identification and contact details | To register as a member | Permission | As long as your membership is valid |
| Identification and contact details, language role, gender, place of residence | To register you as a guide and organize guided tours | Permission | As long as you are registered as a guide |
| Identification and contact details | To inform you about promotions, activities and events | Permission | Up to two years after you have given your consent for this |
Additional processing when you participate in events as a non-member or extra | |||
| Identification and contact details, language role, gender, place of residence | To register you as a participant for events | Agreement | Until after the end of the event |
2. Personal data of minors
We do not intend to collect personal data from persons under the age of 16. These young people may not provide us with personal data or provide a declaration of consent without the consent of the person who has parental responsibility.
3. Transfer to third parties
The personal data we collect will only be shared with third parties if they are necessary for a service for which we, following the request, must call on a third party or to comply with legal obligations. In such cases, an agreement will be concluded with the third parties in question.
In principle, personal data will not be passed on to third parties outside the European Economic Area. If this were necessary, we will take the necessary measures to ensure that your personal data is protected to a high degree and that all transfers of personal data outside the EEA take place lawfully.
You have the right to view, correct or delete your personal data. For this you can contact contact@fort-eben-emael.be
4. Security of personal data
Security
The non-profit organisation Fort Eben-Emael takes the necessary measures to protect your personal data, including:
· a use of access control for physical access to the fort and certain rooms by means of keys and codes,
· an intruder alarm,
· limited access to the data through assignment of authorizations and password control.
5. Storage of personal data
We store your personal data for as long as it is necessary to achieve the intended purpose. You should take into account that many (legal) retention periods result in personal data (having to) remain stored. Insofar as there is no retention obligation, the data is routinely erased after the purpose for which it was collected has been achieved.
In addition, we may retain personal data if you have given us permission to do so or if we may need this data in the context of legal proceedings. In the latter case, we must use certain personal data as evidence. For this purpose, we retain certain personal data in accordance with the statutory limitation period, which can be up to thirty years; the usual limitation period in connection with personal legal proceedings is ten years.
6. Sources of personal data
We process personal data that you provide to us spontaneously. If additional personal data is required, you will be informed whether or not you are obliged to provide this and what the consequences are if you do not provide it. Failure to provide personal data may result in us not being able to provide our products and services to you.
7. Rights of data subjects
a. The right to access the personal data that we process about you (Art. 15 GDPR)
You have the right to know from us at any time whether or not we process your personal data. If we do process them, you have the right to view these personal data and to receive additional information about:
- the processing purposes;
- the categories of personal data concerned;
- the recipients or categories of recipients (in particular recipients in third countries);
- the retention period or, if that is not possible, the criteria for determining that period;
- the existence of your privacy rights;
- the right to lodge a complaint with the supervisory authority;
- the source of the personal data if we obtain personal data from a third party;
- the existence of automated decision-making.
If we cannot provide you with access to your personal data (for example due to legal obligations), we will let you know why this is not possible.
You can also obtain a free copy of the processed personal data in an intelligible form. Please note that we may charge a reasonable fee to cover our administrative costs for each additional copy you request.
b. Right to erasure ('right to be forgotten') (Art. 17 GDPR):
You can ask us to erase your personal data in certain cases. Please also note that your right to be forgotten is not absolute. We have the right to continue to store your personal data when this is necessary for, among other things, the performance of the agreement, compliance with a legal obligation or the establishment, exercise or substantiation of a legal claim. We will inform you further about this in our response to your request.
c. The right to rectification and completion (Article 16 GDPR):
If your personal data is incorrect, outdated or incomplete, you can ask us to correct these inaccuracies or incompleteness.
d. The right to portability of your personal data (Art. 20 GDPR):
You also have the right, under certain conditions, to have the personal data that you have provided to us for the performance of the agreement or for which you have given consent, transferred by us to another controller. Insofar as it is technically possible, we will provide your personal data directly to the new controller.
e. The right to restriction of processing (Art. 18 GDPR):
If one of the following applies, you can request us to restrict the processing of your personal data:
(i) you contest the accuracy of the personal data (in which case its use will be limited for a period enabling us to verify the accuracy of the personal data);
(ii) the processing of your personal data is unlawful;
(iii) we no longer need your personal data for the original processing purposes, but you require them for the establishment, exercise or defence of legal claims;
(iv) until a decision has been made on the exercise of your right to object to the processing, you may request that the use of your personal data be restricted.
f. The right to object (Art. 21 GDPR):
You may object to the processing of your personal data on the grounds of your particular situation, if this processing is part of our legitimate interest or in the performance of a task in the public interest. In that case, we will cease processing your personal data, unless we can demonstrate compelling and legitimate grounds for the processing that override yours, or when the processing of the personal data is related to the establishment, exercise or substantiation of legal claims.
g. The right not to be subject to automated decision-making (Article 22 GDPR):
You have the right not to be subject to a decision based solely on automated data processing which significantly affects you or produces legal effects and which is not based on substantial human intervention.
You cannot invoke this right in three situations:
(i) if a law permits this (for example, to prevent tax fraud);
(ii) where the decision-making is based on the explicit consent of the data subject; or
(iii) if this is necessary for the conclusion or performance of an agreement (please note that we will always consider on a case-by-case basis whether there are less privacy-invasive methods of concluding or performing the agreement).
h. The right to withdraw your consent (Art. 7 GDPR):
If your personal data is processed on the basis of your consent, you can withdraw this consent at any time upon simple request.
8. Exercising your rights
To exercise these rights, you can contact us using the contact details under the heading "Who are we?". In order to verify your identity, we ask you to send a copy of the front of your identity card. We ask you to make your national register number and image on your identity card illegible. In any case, we will only process your identity card data to verify your identity and will not store or register it in our systems.
You can exercise all these rights free of charge, unless your request is manifestly unfounded or excessive (for example because of its repetitive character). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.
Any complaints can be directed to the Data Protection Authority using the following contact details:
Website:
https://www.dataprotectionauthority.be
Contact details:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
contact@apd-gba.be
Questions about the General privacy policy applicable to the non-profit organisation Fort Eben-Emael
If you have any questions about our privacy policy, you can always contact us via the contact form or via our e-mail address contact@fort-eben-emael.be
vzw Fort Eben-Emael
Update: 27 September 2024
