Terms and conditions for visitors

Version 2 January 2021 

These terms and conditions may be amended at any time. The version of the terms and conditions shown on our website https://www.fort-eben-emael.be on the date of your booking confirmation or on the date of your non-bookable visit will apply.

House rules
The fortress is a memorial. At Fort Eben-Emael, we fought for our freedom in 1940. That is why we ask all visitors to behave respectfully for those who have served and sacrificed at the fort.

The fort’s heritage is fragile, so please help us to preserve it. Follow the directions of the guides and the staff at Fort Eben-Emael. By visiting the fort, you agree to take responsibility for your own safety. The fort and the A.S.B.L. Fort Eben-Emael are not responsible for damage, loss, or theft of personal items. The fort and the A.S.B.L. Fort Eben-Emael deny all liability in the event of damage to or theft of vehicles, bicycles, and motorbikes in our car park or at the bicycle parking area. Parents, group supervisors, and teachers are at all times responsible and accountable for the behavior of the children or group members they bring to the fort.

Video footage and pictures
By visiting, you agree that you will be filmed by our security cameras and that the footage will be kept by us. Although we respect your right to privacy, we may occasionally film you during your visit. The A.S.B.L Fort Eben-Emael may use these recordings for promotional activities.
Many visitors take photographs and make videos during their visit. If you do not want to be in the picture, please make this clear to person concerned. The fort and the A.S.B.L. Fort Eben-Emael are not liable for unauthoriaed use of imagery by third parties.
Photography, video, and sound recordings for private use are permitted, provided the other visitors are not disturbed. We claim the right to use imagery of the fort shared on the internet by visitors for our own purposes. Photography, video, and sound recordings for professional or commercial purposes are only permitted with prior written consent of A.S.B.L. Fort Eben-Emael.

Animals
Dogs are allowed on a lead and as long as they do not disturb other visitors.

Conditions of visiting
Article 1.
To visit the fort, visitors need valid admission ticket. Admission tickets can be purchased online or at the ticket office. Ticket prices are listed on https://www.fort-eben-emael.be.

Article 2. – Individual visits / Self-guided visits
We strongly advise individual visitors to reserve a time slot. Access cannot be guaranteed without reserving a time slot.

Article 2.1.
Admission tickets purchased in advance will not be refunded, in particular in the event of loss or theft. Admission tickets are only valid on the date chosen by the visitor at the time of purchase.

In the event of force majeure (due to natural, accidental or social events; non-exhaustive list) A.S.B.L. Fort Eben-Emael reserves the right to refuse entry to the fort to visitors who have purchased an admission ticket in advance. In this case, admission tickets will remain valid until 31 December of the current year and for the same type of visit.  However, a new booking must be made by e-mailing secretariat@fort-eben-emael.be.
Pre-purchased admission tickets which are not used in the same calendar year will not be refunded.

Ticket prices are listed on our website www.fort-eben-emael.be. A.S.B.L. Fort Eben-Emael accepts responsibility for any errors on its own website but is not liable for incorrect information provided by third parties.

Article 2.2.
When purchasing an admission ticket at a reduced price, by means of a voucher, a discount card or a membership card of a partner association, a valid voucher or discount card must be produced on the day of the visit.  If not, the normal entry rate will be applied. Members of partner associations must show a valid membership card.

Article 3. – Pre-booked visits
All private visits, themed visits and group visits must be pre-booked and are guided tours. Bookings can be requested for any opening day. Bookings must be made in advance and by the dates shown on our website www.fort-eben-emael.be. The person making the booking is considered to be the person responsible for the visit and for the group. All booking requests will be confirmed by our admin office as soon as possible.

Article 3.1.
All pre-booked visits have a minimum price which is shown on our website www.fort-eben-emael.be. A.S.B.L. Fort Eben-Emael accepts responsibility for any errors on its website but is not liable for incorrect information provided by third parties. Pre-booked visits have to be paid on the day of the visit by bank card or as a cash payment, unless otherwise agreed in advance with the admin office. All invoices are due within 14 days from the date of the invoice.

Article 3.2.
Each pre-booked visit type has a maximum number of visitors. In addition, we will apply a maximum number of visitors per guide. This is indicated on our website www.fort-eben-emael.be.  You are able to change the number of visitors in your group up to 2 working days before the visit date by sending an e-mail to secretariat@fort-eben-emael.be.  If you don’t tell us and the actual number of visitors is lower, we will still ask you to pay for the the number of visitors initially indicated at the time of booking.  In addition, we always apply the minimum price for your chosen visit type. If you increase the number of visitors between booking and visiting, we may assign a number of additional guides to maintain the right visitor-to-guide ratio. The cost of any additional guides depends on the visiti typet, as mentioned on www.fort-eben-emael.be. If  additional guides is not available, we may cap the number of visitors in your group.

Article 3.3.
If you have arranged a pre-booked visit and you are delayed by 15 minutes or more, the admin office of the fort must be contacted as soon as possible on +32 (0)4 286 2861. If you do not arrive within 45 minutes after the scheduled time, and do not inform us, we will cancel your visit and we will charge a no-show fee of € 30,- per scheduled guide.

Article 3.4.
All cancellations of pre-booked visits must be notified by e-mail to secretariat@fort-eben-emael.be at the least 2 working days before the date of the visit.  If your group does not show up, we will charge a no-show fee of € 30,- per scheduled guide.

A.S.B.L. Fort Eben-Emael – 02/01/2021

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